SAN MATEO, Calif., Feb. 11, 2025 /PRNewswire/ — Narvar, the global leader in post-purchase customer experience solutions, today announced the appointments of Tracey Solanas as Senior Vice President of Global Sales and Mohan Achar as Vice President of Global Customer Success and Support. These leadership additions reinforce Narvar’s commitment to scaling global growth and enhancing customer success, as the company continues to expand its industry-leading solutions for brands and retailers worldwide. Both Solanas and Achar will report to Harish Mohan, President and Chief Revenue Officer, and will play a pivotal role in driving Narvar’s go-to-market strategy, strengthening customer relationships, and accelerating the company’s momentum in the post-purchase experience space.

Driving Strategic Growth and Customer Success

Solanas brings over two decades of experience in SaaS, eCommerce, and technology-driven industries, with a track record of scaling high-performing sales teams and accelerating global revenue growth. Prior to Narvar, she held leadership roles at VTS, ShopKeep, NuORDER, and Octoly, where she drove market expansion, optimized sales operations, and built key partnerships. “Tracey’s expertise in leading global sales organizations and her ability to drive strategic growth make her a tremendous asset to Narvar,” said Anisa Kumar, CEO of Narvar. “Her leadership will help us expand our reach and continue delivering innovative post-purchase solutions that create meaningful customer relationships.” As Narvar’s Vice President of Global Customer Success and Support, Achar will focus on elevating the customer experience, optimizing operations, and driving long-term value for Narvar’s clients. With more than 15 years of leadership in customer success and support, he previously served as Vice President of Global Customer Support at Outreach, where he led initiatives to enhance customer satisfaction across a complex global infrastructure. Achar has also held key leadership roles at 8×8 and Adobe Marketo, where he built and scaled high-performing customer teams. “Mohan is deeply passionate about customer success and operational excellence,” said Kumar. “His leadership will be instrumental in ensuring our customers continue to thrive with Narvar’s solutions, while delivering the effortless experiences that build brand loyalty.”

Accelerating Narvar’s Momentum

With these strategic hires, Narvar is focused on accelerating its growth trajectory and ensuring brands can deliver seamless post-purchase experiences at scale. “As we continue to expand our presence globally, execution and acceleration are critical,” said Harish Mohan, President and CRO of Narvar. “Tracey and Mohan bring the expertise needed to move fast, scale efficiently, and drive impact for our customers. Their leadership will help us unlock new growth opportunities and elevate the standard for post-purchase experiences.”

Expanding Narvar’s Leadership in the Post-Purchase Space

With these strategic hires, Narvar continues to invest in leadership excellence and customer-driven innovation, reinforcing its position as the go-to platform for brands looking to optimize their post-purchase experience. “Narvar is transforming the way brands engage with customers beyond the buy button,” said Tracey Solanas. “I’m thrilled to join this exceptional team and help expand our global reach, ensuring more brands can deliver seamless and engaging post-purchase experiences.” “Brands today must go beyond transactions to create true customer loyalty,” added Mohan Achar. “I look forward to shaping an effortless and engaging post-purchase journey that strengthens relationships and drives long-term success for our clients.”

About Narvar

Narvar is the global leader in post-purchase customer experience solutions, trusted by over 1,400 retailers and brands worldwide. From seamless tracking and delivery to hassle-free returns, Narvar helps businesses enhance customer engagement, build trust, and drive repeat purchases. With a global presence and a focus on innovation and operational excellence, Narvar is redefining what it means to put customers first. For more information, visit www.narvar.com.

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SOURCE Narvar